Account servicing platform

One place for every
account conversation.

Audun runs account servicing for your own customers: service questions, statement and due-date notifications, payment reminders, payment plans and self-service payments. Your business identity, your rules, every message logged.

See what it does → Talk to us

Account notifications, on time.

Balance and statement updates, upcoming due dates, payment received confirmations and billing notifications — triggered from your account data and delivered across email, SMS, letter and voice.

audun.app/notifications

Scheduled

Notifications

Sent Statement ready 1,284

Sent Payment received 318

Queued Due date reminder 642

Email SMS Letter Voice

Service conversations, with context.

Inbound questions land in a shared queue with the account context attached. Your team answers. AI drafts replies and triages what comes in — a person stays in control of what gets sent.

audun.app/inbox

Shared queue

Sarah Chen

Invoice INV-4821 · due Friday

Can I move this month's payment to the 28th? I get paid then.

Draft Reply ready for review

Payment plans, self-served.

Customers can view what they owe, choose a payment plan within the limits you set, and settle online — without waiting for an agent.

audun.app/plan

Self-service

Plan agreed

Schedule 6 × 800 / mo

First payment 1 Aug 2026

Status Active

Within limits you set

Rules before send.

A deterministic rules engine approves or blocks every outbound message: consent, quiet hours, frequency caps, channel eligibility and per-market requirements. Nothing goes out unchecked.

audun.app/rules

Before send

Rule check

✓ Consent Passed

✓ Quiet hours Passed

Frequency cap Blocked

Nothing goes out unchecked

A complete audit trail.

Every message, every decision and every rule that applied is recorded and exportable. When someone asks why a customer received something, there is an answer.

audun.app/audit

Message record

Why this was sent

Trigger Statement ready

Approved by Rules engine

Delivered 09:14

Every message, decision and rule that applied is recorded and exportable.

Who it's for

Built for in-house teams.

Audun is used by a company's own customer service and accounts-receivable teams to communicate with that company's own customers about those customers' own accounts. The business identity the customer sees is always yours.

Financial services

Lenders and financial services

Statement notifications, due-date reminders, payment confirmations and servicing questions across a large book of accounts.

Utilities

Utilities and telecoms

Billing notifications and high-volume service conversations, with strict rules about when and how customers may be contacted.

Subscriptions

Subscription businesses

Renewal and failed-payment notifications, card-expiry prompts and plan changes handled in the customer's own inbox.

Retail

Retail and e-commerce

Order, invoice and account messaging that stays consistent whether the customer replies by email, SMS or chat.

Trust and compliance

Built to be explained.

Customer communications about money are regulated, and the people receiving them are often having a difficult week. Both facts shaped the product — and every claim below is something we can show you.

GDPR by default. We act as data processor for our clients, under a data processing agreement, with a documented sub-processor list.
EU data handling. Customer data is processed in the EU/EEA, with transfer mechanisms documented for any processing outside it.
Consent and opt-out enforced in code. Not a policy document — a check that runs before every send and blocks the message if it fails.
Complete audit trail. Every message and every automated decision is recorded, attributable and exportable.
Human control over automation. AI drafts and triages; approval rules and your team decide what actually reaches a customer.
Access control and retention. Role-based access, least privilege, and retention periods you configure.

Read the privacy policy →

Talk to your customers
about their accounts.

Talk to our team →